01/06/2009 Brooklands, Perfect QA again
The Best Western Brooklands of Mornington (Mornington, VIC) has achieved a perfect score in Best Western’s Quality Assurance assessment for the second year running. In addition, the property has also become the first Australian hotel to win Best Western’s International Quality Award.
Best Western’s stringent 200-point Quality Assurance assessment thoroughly checks every Best Western property regularly to ensure the highest standards of maintenance, cleanliness, amenities and customer service are upheld.
Best Western Brooklands of Mornington became the first Australian property to achieve a perfect score in all five categories of the assessment in August 2008, prompting Best Western International President and CEO, David Kong to send his personal congratulations. This year they did it again, thereby achieving another record in becoming the first Australian property to do it twice.
Best Western Brooklands of Mornington management take pride in achieving a Perfect Quality Assurance Score. The professional approach by all our staff at Brooklands enables us to deliver the high standard that is expected .When staff were informed by management of our perfect score they were overjoyed.
Winning in 2008 was an inspiring result, however to achieve the same result in 2009 shows a continual dedication by everybody concerned.
Staff from Best Western Brooklands of Mornington will be presented with their award for Perfect Quality Assurance Score and a plaque for winning the International Excellence in Quality Award at this year’s Best Western Members Convention, taking place at Conrad Jupiters Casino on Queensland’s Gold Coast from Saturday, 29th August.
The Best Western Brooklands of Mornington is a luxury four-star property built around the original 1878 homestead, sitting on three acres of glorious landscaped gardens. It is equipped with three private function rooms, fitted with audio-visual presentation equipment, making the property perfect for corporate conferences and private receptions.
Recently, the property underwent a $6 million dollar renovation in which all 34 rooms were completely refurbished and another 19 new studio suites were constructed. The property also added a spectacular indoor swimming pool, gymnasium .
